Refund Policy

At Spectra Dental Center, we strive to provide high-quality dental and dermatology services. Our refund policy is outlined below:

1. Consultation Fees

Consultation fees are non-refundable once the consultation has been completed.

2. Advance Payments

• Any advance payment made for treatments may be adjusted against future services.
• Refunds for unused treatment amounts may be considered on a case-by-case basis.

3. Treatment Packages

• For prepaid treatment packages, refunds will be calculated based on:
  • Services already utilized
  • Applicable administrative charges

4. Cancellation by Patient

• If a treatment is canceled before initiation, eligible refunds may be processed after deductions (if any).

5. No Refund Cases

Refunds will not be provided for:

• Completed treatments
• Missed appointments without prior notice
• Dissatisfaction due to subjective expectations (when treatment is performed as per medical standards)

6. Refund Processing

• Approved refunds will be processed within 7–10 working days
• Refunds will be made via original payment method or bank transfer

7. Mode of Payment

Payments made via POS machines or other methods will follow standard banking timelines for refunds.

8. Contact

For refund requests, contact:
Spectra Dental Center
+971 2 642 1565
info@spectradentalclinic.ae